Workers' Compensation Coordinator

Description

This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. 

Responsibilities:

• Schedule workers’ compensation appointments, follow-up appointments, and coordinate the scheduling of ancillary services
• Appropriately document and task correspondents from adjuster and/or case manager in patient’s chart
• Work closely with employers, insurance adjusters, a physician to communicate and collaborate on workers' compensation case issues
• Manage the workflow of assigned workers' compensation cases, including telephone and email inquiries from employers, insurance carriers, and case managers, regarding injured worker
• Obtain authorization and pre-certification for services such as examinations, physical therapy, diagnostics and other ancillary services
• Notify appropriate departments/physician if authorization has been approved/declined for test and surgery by the adjuster and/or case manager
• Complete C30-A to Workers Comp once patient has reached PPI and MMI and fax and/or email
• Maintain Workers’ Compensation rules and regulations through Tennessee Department of Labor

Requirements

• Exceptional customer service and patient focus
• Multi-tasking and successfully operating in a fast-paced environment, with the demonstrated ability to handle a high volume of telephonic inquiries and documentation workflow with a high degree of accuracy
• Knowledge of Insurance, particularly workers compensation and health insurance provisions are essential
• Knowledge of administrative and clerical procedures, including experience with computer systems
• Collaboration, working closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
• Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

Preferred

• Experience using NextGen
• 3-5 years’ experience 
• Precertification experience
• Benefits
• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.