What are the responsibilities and job description for the Ticket Operations Coordinator position at Columbus Blue Jackets?
Summary
The Ticket Operations Coordinator will be responsible for managing the day-to-day operations of the ticketing department. This role involves overseeing ticket sales, distribution, and customer service to ensure a seamless and positive experience for fans. The ideal candidate will have strong organizational skills, attention to detail, and a passion for sports.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Ticket Management: Coordinate and manage all aspects of ticket operations, including season tickets, group sales, and single-game tickets.
- Customer Service: Provide exceptional customer service to fans, vendors and partners addressing inquiries and resolving issues related to ticket purchases and game-day experiences by overseeing the guest services desk or Arena Box Office on game days.
- Ticket Office Operations: Assists with interns and new employee onboarding training and ticket sales processing. Also works closely with Ticket Sales and Group Sales departments to be the first line of ticketing support between departments.
- Event Coordination: Collaborate with other departments to ensure smooth ticketing operations for all Blue Jacket events and occasional special events as needed.
- Reporting and Analysis: Generate and analyze daily financial and sales reports to track performance and identify opportunities for improvement.
- Compliance: Ensure compliance with all league and team policies, as well as local, state, and federal regulations.
- Technology Management: Maintain and troubleshoot ticketing software and hardware, ensuring all systems are functioning properly.
- Promotions and Marketing: Assist in the development and execution of ticket promotions and marketing campaigns to drive sales and enhance fan engagement.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree or equivalent from two-year college or technical school; and/or up to 2 years related experience in the ticketing and/or sports entertainment industry; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office. Experience in Archtics and Ticketmaster is a plus.
Physical Demands and Work Environment
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
