Bilingual Receptionist

Bilingual Medical Interpreter & Patient Care Specialist

Join Our Team at Columbus Children's Healthcare Pediatric Clinic!

Are you passionate about helping others and ensuring clear communication in healthcare? Do you want a work-life balance with no evenings, weekends, or major holidays? If so, we’d love to meet you!

We are seeking a Bilingual Medical Interpreter & Patient Care Specialist to serve as the bridge between our providers and Spanish-speaking families. This role combines medical interpreting with front-desk responsibilities, ensuring that all families receive compassionate, effective communication and seamless care from the moment they arrive.

Key Responsibilities: Medical Interpreting:

• Accurately interpret medical conversations between providers, patients, and families in English and Spanish to ensure clear communication.
• Assist patients in understanding medical instructions, diagnoses, treatment plans, and follow-up care.
• Provide culturally appropriate explanations to help families make informed healthcare decisions.
• Maintain strict confidentiality in accordance with HIPAA and clinic policies.
• Support written translation needs, including patient forms, educational materials, and instructions.

Patient Care & Front Desk Responsibilities:

• Greet all patients and families with warmth and professionalism, ensuring a welcoming first impression.
• Answer and triage phone calls, schedule appointments, and maintain a full appointment calendar.
• Assist in patient check-in and check-out, collecting co-pays and verifying insurance information.
• Ensure patient records are complete, up-to-date, and properly maintained in the Electronic Health Records (EHR) system.
• Confirm appointments, send reminders, and follow up on missed visits.
• Assist with medical referrals, prior authorizations, and coordinating care for chronic/complex conditions.
• Support the care team by providing simple triage and relaying important information between patients and providers.

Qualifications:

• Fluent in English and Spanish (both verbal and written).
• Proven experience as a medical interpreter or formal interpreter training preferred.
• Strong ability to translate medical terminology accurately while maintaining professionalism and cultural sensitivity.
• Excellent listening, memory recall, and communication skills.
• Prior experience in a medical office, front-desk, or customer service role is preferred.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in EHR systems, Microsoft Office (Word, Excel, Outlook, Teams), and database management.
• High school diploma required; additional certification in medical interpreting is a plus.

Benefits:

• No evenings, weekends, or major holidays!
• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401K with employer contributions.
• Health Savings Account (HSA) with employer contributions.
• YMCA membership discount.
• Paid Time Off (PTO) and holiday pay.

If you have a passion for helping children and families navigate their healthcare journey, while ensuring accurate and compassionate communication, we encourage you to apply today!