Box Office Representative - G112 - Civic Center

This position provides customer service and staff supervision of Civic Center box office operations.

• Sells tickets to Civic Center events.
• Perform head ticket seller duties.
• Opens the box office for business at appropriate times during the week and weekends.
• Assist promoters and clients with show and event information.
• Answers customer questions concerning seating and ticket pricing.
• Assist in training all box office event staff.
• Balances all ticket sellers' cash drawers at the end of the day and on event days; counts, verifies, and straps all monies to be deposited.
• On rotation as the box office supervisor on duty during events.
• Supervises event staff including ticket takers and ticket sellers; handles questions and makes changes for ticket sellers.
• Pulls complimentary or consignment tickets for clients.
• Performs other related duties as assigned.

• Knowledge of Civic Center ticketing operations.
• Knowledge of Civic Center seating arrangements.
• Skill in problem-solving and decision-making.
• Skill in operating standard office equipment including computers and related software programs.
• Skill in oral and written communication.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Prior customer service and money handling experience is a plus. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.

The work is typically performed in an office, library, or computer room.

Salary : $15