What are the responsibilities and job description for the Guest Services Associate position at Columbus Hospitality?
The beautiful World Equestrian Center , located in Wilmington Ohio, is looking for Guest Services Associates to join our team! The ideal candidates will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.
The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.
Primary Responsibilities :
The following are highlight items and not meant to be all-inclusive of this position :
- Greet, register, and assign rooms to guests of facility
- Responsible for issuing room keys and important information to guests
- Responsible for making hotel reservations and checking hotel availability
- Verifies credit card authorization or collect cash payment for all guests
- Answer main telephone line and transfer to proper departments or guest rooms
- Review guest accounts and charges upon guest check-out
- Be familiar with daily events and shows on site
- Constant contact with housekeeping and maintenance departments with guest issues or concerns
- Ensure complete guest satisfaction
- Ensuring daily checklists are completed
- Completes any direct assignment from Manager
- Responsible for issuing and signing out Department Manager Keys
- Balance credit card and cash paperwork for entire day
- Process credit cards for Settlement
- Close out day for facility and print reports
- Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities :
The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace / EOE. All applicants will be required to submit to a background check prior to employment.
