What are the responsibilities and job description for the Guest Services Associate position at World Equestrian Center Wilmington?
The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for Guest Services Associates to join our team! The ideal candidates will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.
The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.
Primary Responsibilities:
The following are highlight items and not meant to be all-inclusive of this position:
- Greet, register, and assign rooms to guests of facility
- Responsible for issuing room keys and important information to guests
- Responsible for making hotel reservations and checking hotel availability
- Verifies credit card authorization or collect cash payment for all guests
- Answer main telephone line and transfer to proper departments or guest rooms
- Review guest accounts and charges upon guest check-out
- Be familiar with daily events and shows on site
- Constant contact with housekeeping and maintenance departments with guest issues or concerns
- Ensure complete guest satisfaction
- Ensuring daily checklists are completed
- Completes any direct assignment from Manager
- Responsible for issuing and signing out Department Manager Keys
- Balance credit card and cash paperwork for entire day
- Process credit cards for Settlement
- Close out day for facility and print reports
- Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
- Previous hospitality/service industry experience preferred, but not necessary
- Strong oral communication skills
- Professional, courteous attitude
- Strong computer skills
- Ability to work in high paced environment
- Strong Customer Service skills
- Ability to Multitask
The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.