What are the responsibilities and job description for the Operations Assistant position at Columbus State University?
About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Department Information
University Operations
Job Summary
The Operations Assistant will process and oversee work order scheduling for special projects, moves, and maintenance repair requests on both campuses and outlying properties. This position also serves as a quality control touchpoint by conducting utilization and maintenance audits, service completion inspections, compiling reports, and assisting with day-to-day office operations.
Responsibilities
Significant Duties & Responsibilities include: Works with the scheduling staff to accurately assign special projects, moves, and maintenance repair requests and work orders promptly.; Serves as a front-line representative for the department, answering all calls and queries expeditiously.; Assists with regular utilization studies of services by preparing data collection forms and analyzing data to determine peak usage and average usage times.; Ensures the accuracy of work schedules compared with time off requests and other absences.; Works with individuals to resolve disputes/problems and investigates complaints as needed.; Inspects service completion through forms, random audits, and other means fitting the type of service.; Assists with day-to-day office operations such as ordering supplies, conducting minor equipment inventories, and organizing data.; Other duties may be assigned.
Required Qualifications
Required Qualifications include: High school diploma or equivalent.; Minimum of three (3) years of experience in a customer service field.; Must possess a valid driver's license.
Preferred Qualifications
Preferred Qualifications include: Previous office operations experience is a plus.; Experience scheduling and/or assigning work orders, repair requests, and/or staff is preferred.
Proposed Salary
The proposed annualized salary range for this position is $35,868 - $38,852 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, & Abilities include: Verbal and written communication and interpersonal and organizational skills in a rapidly changing environment.; Ability to prioritize under pressure and exercise initiative, judgment, and problem-solving skills to complete work, take responsibility, and make decisions based on solid analysis and interpretation.; Relate and work effectively with university employees, faculty, students, and the public in a collegial, cooperative, and respectful manner.; Working knowledge of word processing, database, spreadsheet, presentation, email, and electronic calendar software (i.e., MS Word, Access, Excel, PowerPoint, and MS Outlook).; Requires the ability to respond to common inquiries or complaints from internal and external customers.; Must be able to occasionally lift 30 lbs.; Some early mornings, nights, and weekends will be required.
Contact Information
If you have any questions, please contact Amanda Smith, Hiring Manager, via email at smith_amanda3@columbusstate.edu
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Institutional Values
Requirements
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.
Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.
Background Check
Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Department Information
University Operations
Job Summary
The Operations Assistant will process and oversee work order scheduling for special projects, moves, and maintenance repair requests on both campuses and outlying properties. This position also serves as a quality control touchpoint by conducting utilization and maintenance audits, service completion inspections, compiling reports, and assisting with day-to-day office operations.
Responsibilities
Significant Duties & Responsibilities include: Works with the scheduling staff to accurately assign special projects, moves, and maintenance repair requests and work orders promptly.; Serves as a front-line representative for the department, answering all calls and queries expeditiously.; Assists with regular utilization studies of services by preparing data collection forms and analyzing data to determine peak usage and average usage times.; Ensures the accuracy of work schedules compared with time off requests and other absences.; Works with individuals to resolve disputes/problems and investigates complaints as needed.; Inspects service completion through forms, random audits, and other means fitting the type of service.; Assists with day-to-day office operations such as ordering supplies, conducting minor equipment inventories, and organizing data.; Other duties may be assigned.
Required Qualifications
Required Qualifications include: High school diploma or equivalent.; Minimum of three (3) years of experience in a customer service field.; Must possess a valid driver's license.
Preferred Qualifications
Preferred Qualifications include: Previous office operations experience is a plus.; Experience scheduling and/or assigning work orders, repair requests, and/or staff is preferred.
Proposed Salary
The proposed annualized salary range for this position is $35,868 - $38,852 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, & Abilities include: Verbal and written communication and interpersonal and organizational skills in a rapidly changing environment.; Ability to prioritize under pressure and exercise initiative, judgment, and problem-solving skills to complete work, take responsibility, and make decisions based on solid analysis and interpretation.; Relate and work effectively with university employees, faculty, students, and the public in a collegial, cooperative, and respectful manner.; Working knowledge of word processing, database, spreadsheet, presentation, email, and electronic calendar software (i.e., MS Word, Access, Excel, PowerPoint, and MS Outlook).; Requires the ability to respond to common inquiries or complaints from internal and external customers.; Must be able to occasionally lift 30 lbs.; Some early mornings, nights, and weekends will be required.
Contact Information
If you have any questions, please contact Amanda Smith, Hiring Manager, via email at smith_amanda3@columbusstate.edu
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Institutional Values
- Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
- Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
- Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
- Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
- Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
- Servant Leadership: Leading through ethical empowerment and service.
Requirements
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:
- A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
- Pre-employment drug testing for positions with high-risk responsibilities.
- Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.
- Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.
Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.
Background Check
- Position of Trust
Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.
Salary : $35,868 - $38,852
