Hotel General Manager

SUMMARY:

Performs duties to effectively operate the property in accordance with Town Pump and brand operational standards, acts as company representative in the community, and is responsible for property budget cost control. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interact with guests, co-workers, and upper management in a courteous, professional manner. Must maintain a high degree of pride in job performance.
• Maintain a business professional image while representing the Company.
• Promote a positive atmosphere in the hotel while maintaining a professional culture
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Model and supervise staff’s guest service and hospitality practices.
• Complete the daily GM checklist. Including but not limited to verifying staff schedules, and time and approving payroll, managing purchase orders for cost control to meet budgets, monitoring video, responding to guest reviews/complaints, managing daily rates for revenue, etc.
• Effectively prioritize, organize, delegate and follow up on all tasks to be accomplished by staff members.
• Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
• Create a memorable customer experience by delivering on guest expectations while exceeding them.
• Communicating regularly with hotel staff by conducting effective daily huddles, department, safety and all associates meetings.
• Responsible for recruitment, hiring, onboarding, conducting orientation program, training, documentation, performance management, conflict resolution, discipline, and/or recommend termination. Develop and support employees in all area of business showing leadership and setting the example of company standards by being fair and consistent in all areas of employment to include requests time off, conduct logs, attendance, writing schedules to the needs of the hotel and able to adapt to situations on short notice.
• Oversee all aspects of employees in the manager in training program at their hotel.
• Redirect employees: may include career guidance, recognition, retrain, and discipline and/or leadership and setting the example
• Enforce all company policies and procedures.
• Oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc.
• Responsible for maintaining brand programs, by keeping up to date with changes to the brand and regularly inspecting the hotel to ensure compliance.
• Implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping and maintenance.
• Responsible for ensuring property is up to par through regular inspections and reporting all known issues with services, equipment, and property; ensuring work orders are in place.
• Establishing the hotel’s reputation for quality by inspecting rooms, public areas and the surrounding grounds for cleanliness and upkeep.
• Implement property marketing and direct sales plan. Sells the property to companies, groups, and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house.
• Review reports and adjusting operations to better meet company goals
• Prepare budgets and forecasts, and work with revenue managers to achieve hotel financial objectives.
• Meet KPI (Key Performance Indicators) as set by Hotel Operations. Demonstrate and communicate to all staff an understanding of profitability.
• Practice safe working conditions under Occupational Safety and Health Administration guidelines including Bloodborne Pathogens.
• Must have first-hand knowledge of the property and how it operates.
• Maintain familiarity with all emergency procedures concerning accidents, fire, bomb threats, and illness of guests.

27. Assume responsibility in any department where a heavy workload exists.

28. Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

· 4-year college degree, 2-year hospitality degree, or equivalent education and experience.

· Experience in management capacity in hospitality preferred.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

· Valid Driver’s License with acceptable driving record.

OTHER SKILLS and ABILITIES:

· Knowledge of basic GAAP Accounting and Finance principles preferred.

· Experience in cash and credit card handling preferred.

· Strong math skills required.

· Proficient computer skills and experience in MS Office and other commonly used computer software.

· Ability to communicate in a professional business setting both verbally and in writing.

· Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.

· Ability to be punctual and work within a flexible work schedule which may include travel and schedule outside the normal business hours.

· Ability to resolve problems quickly such as guest complaints or staff conflicts.

· A keen eye for detail monitors all aspects of the hotel’s operations, from housekeeping to food and beverage services.

· Must have strong leadership quality to motivate and inspire their teams

· Should possess critical thinking skills to identify issues, analyze options and make informed decisions.

· Excellent sales and marketing acumen with great interpersonal skills.

· Demonstrate success in managing regular operations, including guest experience and operational performance.

· Must thrive on exceeding goals and meeting deadlines

· Can manage stress in a fast-paced environment

· Ability to provide planning, give clear directions, training, leadership, organization and ensure follow-up and control of all areas of the hotel.

Language Skills:

Must be fluent in English. Ability to read, analyze, and interpret verbally and through email all corporate, client, vendor and employee communications as well as hotel collateral, guest reviews and feedback, reports and documents. Should be able to read and interpret documents such as safety rules, operating and maintenance instructions procedure manuals and accounting reports. Ability to write routine reports and correspondence using concise and accurate documentation. Ability to speak professionally and courteously to all previously mentioned.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as rates, discounts, variances, commissions and percentages.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

· Ability to work in an open environment with frequent interruptions and guest interaction.

· Ability to walk, stoop, climb, and stand for long periods of time.

· Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.

ENVIRONMENTAL DEMANDS:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.*

· While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and extreme cold (non-weather).

· Ability to operate a motor vehicle in all types of weather and road conditions.

· The noise level in the work environment is usually moderate.

This position has an initial 365-day (1 year) probationary period.

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• On call
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Shelby, MT 59474: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $65,000 - $75,000