What are the responsibilities and job description for the Hotel Night Auditor position at Columbus Super 8 by Wyndham?
Company Overview
Town Pump is a leading name in the hospitality industry, dedicated to providing outstanding guest experiences across our hotels and resorts. Our commitment to excellence in service and customer satisfaction has established us as a trusted choice for travelers.
Summary
As a Night Auditor at Columbus Super 8 , you will be an integral part of our front desk team, ensuring smooth operations during the night shift. This role is essential in maintaining guest satisfaction and operational efficiency while contributing to our mission of delivering exceptional hospitality.
Responsibilities
- Perform nightly audits of hotel financial transactions and ensure accuracy in reporting.
- Provide exceptional customer service to guests during night hours, addressing inquiries and resolving issues promptly.
- Manage front desk operations, including check-ins, check-outs, and handling reservations.
- Maintain security protocols and ensure the safety of guests and property during night shifts.
- Prepare daily financial reports and communicate any discrepancies to management.
- Assist with guest relations by providing information about hotel services and local attractions.
- Handle phone calls with professionalism, ensuring all inquiries are managed effectively.
Qualifications
- Proven experience in hospitality management or related field, preferably within a hotel environment.
- Strong customer service skills with a focus on guest satisfaction.
- Experience with night auditing processes is highly desirable.
- Excellent phone etiquette and communication skills for effective guest interactions.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Familiarity with front desk operations and hotel management software is a plus.
- Multilingual abilities are advantageous but not required.
If you are ready to take on the challenge of ensuring exceptional guest experiences during the night shift, we invite you to apply now and become a vital part of our team at Town Pump!
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Expected hours: 32 – 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Columbus, MT 59019 (Required)
Ability to Relocate:
- Columbus, MT 59019: Relocate before starting work (Required)
Work Location: In person
Salary : $17