Office Assistant - Columbus

Summary/Objective: 
Under general supervision, performs comprehensive clerical and support duties. Duties 
include gathering information, entering data, preparing correspondence, maintaining 
records, and providing accurate information and assistance regarding authorization and 
invoice of services provided for individuals with disabilities. 

Essential Functions: 
Reasonable accommodations may be made to enable individuals with disabilities to 
perform the essential functions. 
1. Provides general administrative support to a Vocational Rehabilitation office to 
include receptionist duties, answers office phones, monitor and maintain office 
supplies, may open and close office, etc. 
2. Provides information to educate the public, other agencies, vendors and potential 
customers about rehabilitation authorization and invoice of services. 
3. Maintaining a positive, empathetic, and professional attitude toward customers at all 
times. 
4. Interviews individuals with disabilities to obtain information and provides referral 
services. 
5. Prepares and sends correspondence according to vocational rehabilitation policies 
and procedures.

6. Enters accurate participant data in the client information system at the direction of 
the counselor, as well as captures reporting data. 
7. Processes and monitors authorizations and invoices for rehabilitation services in 
accordance with policies and procedures. 
8. Maintains communication with clients, providers, partners, and other stakeholders. 
9. Observes rules of confidentiality as stated by departmental guidelines in the 
dissemination and interpretation of test results and other case file information. 
10. Provide other administrative support as necessary, including scheduling group 
meetings, maintaining calendars, doing research, and creating reports. 

Other Duties: 
Please note this job description is not designed to cover or contain a comprehensive 
listing of activities, duties or responsibilities that are required of the employee for this 
job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies: 
1. Technical Capacity. 
2. Personal Effectiveness/Credibility. 
3. Organizational Skills 
4. Thoroughness. 
5. Collaboration Skills. 
6. Communication Proficiency. 
7. Flexibility.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard 
office equipment such as laptop computers and smartphones.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or 
hear. The employee frequently is required to stand; walk; use hands to finger, handle or 
feel; and reach with hands and arms. The employee is occasionally required to sit; climb 
or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift 
and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision, distance vision, color 
vision, peripheral vision, depth perception and ability to adjust focus. 

Working Conditions:
Incumbents working in this job perform duties in an office setting. This is a 40-hour 
workweek requirement. The position may involve managing a high-volume workload 
and demands a high level of accuracy while working with deadlines. Regular attendance 
is an important part of being successful in this position. Reasonable accommodation 
can be made available to qualified individuals upon request. 
Position Type and Expected Hours of Work: 
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 
a.m. to 5 p.m. This position occasionally requires long hours and weekend work. 

Travel: 
Travel is primarily local during the business day, although some out-of-area and 
overnight travel may be expected. 

Work Authorization/Security Clearance: 
As a condition of employment with Georgia Vocational Rehabilitation Agency, you must 
successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job. 
All candidates interested in employment with The Georgia Vocational Rehabilitation 
Agency must be legally authorized to work in the United States. The Georgia Vocational 
Rehabilitation Agency does not offer sponsorships for current or future employment 
visas (e.g., H-B1 employment visa). 

AAP/EEO Statement: 
GVRA provides equal employment opportunities to all employees and applicants for 
employment and prohibits discrimination and harassment of any type without regard to 
race, color, religion, age, sex, national origin, disability status, genetics, protected 
veteran status, sexual orientation, gender identity or expression, or any other 
characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, 
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, 
compensation, and training. 

Reasonable Accommodations: 
The Georgia Vocational Rehabilitation Agency is committed to providing reasonable 
accommodations to qualified individuals with disabilities upon request. To request a 
reasonable accommodation during any step in the hiring process, please contact our 
HR Team at ada_request@gvs.ga.gov. 

GVRA: 
The Georgia Vocational Rehabilitation Agency operates five integrated and 
interdependent statutory programs that share a primary goal - to help people with 
disabilities to become fully productive members of society by achieving independence 
and meaningful employment. Our programs impact both employers and job seekers. 
Our bottom line is to tailor our services to fit your needs. And our promise to you is 
consistent professional service with responsive and responsible follow-up.