What are the responsibilities and job description for the Membership & Season Pass Processing Team Member position at Columbus Zoo and Aquarium?
One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic and comfortable entering accurate data on a computer, this may be the job for you!
- Sells, upgrades and processes memberships and season passes.
- Provides subject matter expertise to advise members and recommend the best membership options to meet their needs.
- Follows data entry protocol to maintain an accurate database.
- Performs data entry, filing and general office duties for designated areas.
- Answers phone calls and emails regarding membership and general Zoo questions.
- Develops spreadsheets and word processing documents.
- Provides excellent guest service for members regarding zoo information and experience.
- Ability to work in a fast-paced environment with sometimes stressful situations.
- Performs other duties as assigned.
- Schedule varies based on operational needs such as weather condition, guest attendance and department needs.
- Must be at least 16 years old.
- Must be available to work flexible schedule including weekends, evenings and holidays (coordinated with Zoo/Zoombezi Bay hours of operation and business needs).
- Computer, typing skills and basic mathematic skills required (knowledge of Excel, and Microsoft Word preferred).
- Great organizational, problem solving and critical thinking skills.
- Able to provide basic troubleshooting assistance with phone application and website use.
- Able to balance multiple tasks/assignments successfully.
- Able to work in varied weather conditions (i.e. extreme heat, rain).
- Excellent verbal and written communication skills.
- Able to maintain professional, courteous, and helpful behavior with guests and internal staff.
- Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
- Subject to BMV check.
- Subject to Drug Free Workplace Policy.
- Subject to Criminal Background check.
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