What are the responsibilities and job description for the Seasonal Interpretive Tour Guide at The Wilds position at Columbus Zoo and Aquarium?
Overview
This isn't just another seasonal role-this is an opportunity to join a team dedicated to wildlife conservation while providing exceptional guest experiences in a unique, outdoor environment. As a Seasonal Interpretive Guide at The Wilds, you'll engage visitors with compelling conservation messages while safely transporting them through visitor and animal areas. If you have a passion for education, wildlife, and guest engagement, we'd love to hear from you!
Responsibilities
We train you!
Guest Engagement and Interpretation
Education and Experience
This isn't just another seasonal role-this is an opportunity to join a team dedicated to wildlife conservation while providing exceptional guest experiences in a unique, outdoor environment. As a Seasonal Interpretive Guide at The Wilds, you'll engage visitors with compelling conservation messages while safely transporting them through visitor and animal areas. If you have a passion for education, wildlife, and guest engagement, we'd love to hear from you!
Responsibilities
We train you!
Guest Engagement and Interpretation
- Develop a thorough understanding of provided information and deliver engaging interpretation of The Wilds' conservation efforts.
- Utilize artifacts and other tools to effectively convey key messages to visitors.
- Act as a representative of The Wilds through professional dress, language, and attitude.
- Greet and inform guests about tour options, logistics, and other pertinent information.
- Serve as a liaison for groups upon arrival.
- Safely operate a 24-32 passenger bus.
- Perform daily vehicle inspections and maintain vehicle cleanliness.
- Responsible for gate operation and adherence to safety protocols.
- Assist in daily housekeeping and light grounds keeping tasks; heavy lifting may be required.
- Provide support to the gift shop, restaurant, or shuttle operations as needed.
- Strive to further the mission of The Wilds and support the Columbus Zoo, Zoombezi Bay, and Safari Golf Club.
- Adapt to schedule changes based on operational needs, including weather conditions and guest attendance.
Education and Experience
- Must be at least 18 years old.
- High school diploma or equivalent required; coursework in biology, education, ecology, or related fields is a plus.
- Experience in public speaking, presentations, or programming preferred.
- Positive and professional attitude.
- Strong public service and guest engagement skills.
- Positive attitude with a commitment to excellent service and upholding guest service standards.
- Ability to make responsible decisions and adapt to a fast-paced work environment.
- Capability to walk long distances with inclines while assisting guests.
- Ability to operate a two-way radio effectively.
- Strong verbal and written communication skills.
- Excellent planning and organizational skills.
- CPR/First Aid certification preferred.
- Possession of a valid state-issued driver's license.
- Subject to a criminal background check and Bureau of Motor Vehicles (BMV) review.
- Subject to The Wilds' Drug-Free Workplace Policy.
- This position is not eligible for overtime pay.
