What are the responsibilities and job description for the PT Weekend Night Auditor - Hampton Inn Lewiston-Auburn position at Colwen Hotels?
Hampton Inn Lewiston-Auburn, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position Friday-Sunday is responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities :
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
- Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit / daily close, back-up and roll date.
- Provide exceptional guest service.
- Efficiently manage the operations of the front desk, ensure check in and check out is timely.
- Warmly and professionally welcome all guests.
- Process guest check-in : confirm reservations, assign guest rooms.
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
- Ensure that all complaints regarding service and / or accommodations are investigated and resolved.
- Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
- Ensure prompt delivery of billing to guests.
- Ensure accuracy of daily closing reports.
- Process all payment types e.g. charges, cash, checks, debit, or credit cards.
- Communicate with Lead Audit team relating to daily closing and issues.
- Discreetly handle confidential guest information.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain STRICT key controls.
- Perform other related duties as assigned.
Requirements :
We've got you covered : Benefits & Perks
Colwen Hotels is an equal opportunity employer. EEO M / F / D / V
