What are the responsibilities and job description for the Customer Service and Technical Support Professional position at Com Net, Inc.?
Job Description:
We are seeking a highly motivated and skilled Call Center Technician to deliver high-quality customer service and technical support. The role involves ensuring that our clients receive prompt and effective solutions to their needs.
Key Responsibilities:
- Answer live technical support telephone calls in an accurate and professional manner
- Assist in the timely resolution of Internet connectivity, e-mail, and other ISP-related issues
- Troubleshoot Internet-related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Additional Responsibilities:
- Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
- Assist in the timely resolution of requests for new service, changes to existing services, billing, and trouble calls in accordance with established policies and procedures
- Troubleshoot video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
- Enter all calls and transactions into a tracking database
Skill Requirements:
- Experience in basic home networking including Wi-Fi
- Experience in TCP/IP and Internet applications
- Experience with Windows and Macintosh operating systems
- Ability to quickly analyze and pinpoint problems
- Exceptional writing skills and verbal communication skills
- Possess a positive, caring, and helpful attitude
- Possess excellent telephone skills
- Have strong team orientation
- Ability to work flexible hours and weekends
