What are the responsibilities and job description for the Telecommunications Operator position at Comal County?
This position requires a thorough working knowledge of dispatch and telecommunication procedures. The individual has daily communication with the public and other law enforcement agencies, operates radio equipment, operates multi-line telephone system, and operates 9-1-1 emergency phone system for Comal County. May assist Telecommunication Supervisor with validations and other operations. This position is part of a 24-hour a day / 7 day per week operation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Duties include the following:
- Monitor all radio channels at a console, receive information via radio, telephone, and/or 9-1-1, and dispatch proper authorities as necessary.
- Dispatch primarily for Comal County Sheriff’s Office, Garden Ridge Police Department, Texas DPS, Texas Parks & Wildlife, Comal County Animal Control, Comal County Constables, Canyon Lake Fire Dept. and EMS, Bulverde Fire Dept., Spring Branch Fire Dept., Bulverde-Spring Branch EMS and Bracken Fire Dept. and other agencies as necessary.
- Utilize TLETS II (Texas Law Enforcement Telecommunication System) systems for a person, vehicle, article, gun and boat inquiries, entries, modifications, and/or wanted or stolen confirmations. Utilize the TLETS II system to format and disseminate broadcast messages to other Texas stations regarding urgent police matters.
- Maintain accurate records of Officer and/or Unit status at all times.
- Maintain accurate records for all calls dispatched using a computer-aided dispatch (CAD) system.
- Communicate with other Law Enforcement Agencies and/or Personnel daily.
- Attendance is an essential function of the job.
EDUCATION and/or EXPERIENCE
High school diploma or GED equivalent is required. Must pass a basic skills assessment entry exam, typing test, criminal history background check, and drug screen, medical and psychological exam. Individual must possess typing skills with a minimum of 50 words per minute. One (1) year of experience in dispatch operations and TLETS II Certification is desirable.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid Texas driver’s license and certification as a Telecommunication Officer by the Texas Commission on Law Enforcement (TCOLE) is required within the first year of hire. Must meet the minimum standards for enrollment and initial licensure with the Texas Commission on Law Enforcement.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Other specialized job requirements include Teletype skills, computer skills, and telephone answering skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Salary : $47,715 - $49,629
