Description

SCOPE OF POSITION:

The Player Development Manager is responsible for helping grow gaming revenues at Comanche Nation Entertainment through strategic promotions and player development programming planning, development, and implementation. This position is instrumental in launching and executing a customized player development program, including engaging player promotions that drive revenue. The Player Development Manager's performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for casino guests.

DUTIES AND RESPONSIBILITIES:

The following are significant duties and are not intended to be all-inclusive or restrictive.

• Responsible for leading the development and implementation of Comanche Nation Entertainment's player development program, including developing overarching strategies, targets, and tactics to cultivate greater loyalty, enhance the trip frequency and grow revenues among Comanche Nation Entertainment's guests.
• Provides insights and recommendations for enhancing customer service and the overall customer experience.
• Stays up to date with the latest developments in the industry, current market trends, and all on property and competitor's events.
• Manages overall player reinvestment rate to ensure market competitiveness.
• Responsible for player lifecycle communication planning, including player acquisition, new player incentives, maintenance program, trending and lapsed players, and reacquisition efforts.
• Promotes trip frequency by supporting special events and company promotions.
• Analysis of all key volume indicators for all hosted guests, including but not limited to visitation patterns, theoretical revenue, actual revenue, and reinvestment.
• Carry out other management responsibilities under CNE policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Build relationships, and market our gaming product to potential high valued guests. Ensure the maximum level of guest service to encourage guest return and loyalty.
• Communicate and interact with guests. Respond to guests' special requests and guest complaints and inquiries in a calm, prompt, courteous, and professional manner.
• Perform other duties as assigned.

SUPERVISORY REQUIREMENTS:

The following are primary supervisory duties and are not intended to be all-inclusive or restrictive.

• Monitors the performance of Player Development staff, ensuring adherence to Casino policies and procedures.
• Has direct supervision over casino hosts.
• Develops, implements, and maintains training for Player Development staff based on applicable procedures. Supply coaching, mentoring and training to maximize Player Development staff performance.
• Analyzes casino host productivity regularly to ensure the casino Player Development team achieves established company goals.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The Player Development Manager regularly engages in conversations; regularly required to stand, walk, sit, and use eye-hand coordination. The Player Development Manager is occasionally required to reach with hands and arms and sit; climb or balance; and stoop, kneel, crouch, or crawl. This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud, depending upon the business. The Player Development Manager must be able to work evenings, weekends, and holidays and work in a smoke-filled environment.

The Player Development Manager may be exposed to the risks associated with resolving issues with demanding guests and staff members. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• Possess a High School Diploma or equivalency including Home School Certificate.
• Three (3) years of marketing supervisor or above experience required.
• Prior working experience in a casino environment is preferable.