Product Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Digital Product Manager Comcast Business is seeking a Digital Product Manager responsible for our .com experience across enterprise and small business, enhancing both lead generation and eCommerce for Comcast Business prospects and customers. In this role, you will define and execute a product roadmap that drives our CB priorities, while leveraging AI to optimize customer engagement, personalize experiences, and drive lead conversions. You will collaborate with cross-functional teams including data science, engineering, UX, and marketing to implement capabilities such as new lead gen mechanisms, chatbots, predictive lead scoring, dynamic content, and intelligent search. The ideal candidate has a strong background in product management, digital sales strategy and is a continuous learner (e.g. educating themselves on AI/ML technologies). With demonstrated expertise in analytics, martech solutions, analytics, and A/B testing, you will continuously measure performance, liaise with our engineering partners, help to write user stories and refine AI models, and innovate to create a seamless, data-driven customer journey. This role will work across both small business and enterprise segments, run sprints together with the engineering team, and lead product efforts related to new .com features that involve emerging technologies, new UX experiences (i.e. personalization), as well as AI functionalities.

Job Description

Core Responsibilities

• Roadmap Ownership & Strategy
• Develop, maintain, and communicate the digital product roadmap in alignment with business priorities and strategic goals.
• Collaborate with stakeholder teams to identify and prioritize opportunities for innovation and enhancement.
• Act as the key point of contact for Small Business and Enterprise roadmap updates and strategic planning discussions
• Identify and prioritize AI features that improve lead generation, personalization, and conversion rates.
• Backlog Prioritization & Delivery
• Partner with engineering and stakeholder teams to translate business objectives into technical requirements.
• Own backlog prioritization, ensuring the delivery of high-value features and functionality.
• Define and track key performance indicators (KPIs) to measure product success and inform future iterations.
• Agile Leadership & Development
• Lead requirements gathering, solution design sessions, user story creation, and refinement activities.
• Actively participate in Agile ceremonies, including standups, sprint planning, retrospectives, and demos.
• Set sprint goals in collaboration with cross-functional teams and ensure alignment with overall business objectives.
• Cross-Functional Collaboration
• Work closely with UX, content, analytics, digital sales, martech, marketing, and brand teams to ensure alignment and drive seamless execution.
• Collaborate with Data Science & Engineering Teams – Work closely with AI/ML engineers to translate business needs into AI-powered solutions.
• Lead story mapping and customer journey mapping sessions to inform product design and development.
• Build strong relationships with stakeholders to foster collaboration and alignment.
• Customer-Centric Focus
• Leverage analytics and customer research to identify pain points and areas of opportunity.
• Ensure features are designed to meet user needs and exceed customer expectations.
• Collaborates with product marketing to ensure positioning, messaging, and content effectively communicate value propositions and differentiate from our competition.
• Technical Expertise & Product Support
• Provide hands-on product support, including documentation and training for content management teams to manage and maintain Sitecore components.
• Collaborate with technology architects to ensure scalable, sustainable solutions that meet business objectives.
• Regularly engage with offshore teams to support early morning development schedules.
• Stakeholder Communication & Reporting
• Provide clear and concise updates on feature development, release timelines, and performance metrics to stakeholders at all levels.
• Develop presentations and reports to communicate the impact of digital initiatives on business goals.
• Monitor Performance & ROI – Help define and track KPIs to measure impact on digital sales and refine models for better results.
• Work Environment
• In office requirements are 4 business days per work week and 1 optional day remote.
• Flexibility to work early mornings or nights as needed to support offshore teams or critical initiatives.
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Feature Prioritization; Collaborative Leadership; Stakeholder Communications; Data Analysis; Product Management; Digital Product Strategy; Agile Methodology

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years