Demo

Sr. Mgr, Program Management, Rollout Success - Product Strategy & Operations

Comcast Business
Philadelphia, PA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support in the areas of marketing readiness, user acceptance testing and live trial. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

  • Oversees the implementation of deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
  • Defines quality gates to ensure market readiness is in line with deployment milestones.
  • Develops and defines methods and procedures for end users to address deploying technology and operational process changes. Ensures operational plans are in line with business objectives.
  • Reviews and updates Training Strategy to meet region specific needs.
  • Defines a training plan to ensure business continuity.
  • Reviews UAT testing strategy and updates to meet regional differences.
  • Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases and scripts.
  • Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log and conducts daily defect reviews.
  • Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking.
  • Initiates metrics baseline and ongoing collection process in region. Escalates project issues and risks as appropriate.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Operations Processes; Strategic Objectives; Training Strategies; Process Changes; Test Planning

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Sr. Mgr, Program Management, Rollout Success - Product Strategy & Operations?

Sign up to receive alerts about other jobs on the Sr. Mgr, Program Management, Rollout Success - Product Strategy & Operations career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$138,649 - $191,575
Income Estimation: 
$182,502 - $249,036
Income Estimation: 
$207,946 - $249,343
Income Estimation: 
$175,165 - $219,883
Income Estimation: 
$182,642 - $260,237
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$110,400 - $142,096
Income Estimation: 
$125,329 - $152,916
Income Estimation: 
$129,291 - $167,349
Income Estimation: 
$133,136 - $171,866
Income Estimation: 
$138,790 - $181,781
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$127,470 - $161,562
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$127,470 - $161,562
Income Estimation: 
$160,453 - $202,074
Income Estimation: 
$94,567 - $126,847
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Comcast Business

Comcast Business
Hired Organization Address Philadelphia, PA Full Time
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Soluti...
Comcast Business
Hired Organization Address Pennsylvania, PA Full Time
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Soluti...
Comcast Business
Hired Organization Address Plano, TX Full Time
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Soluti...
Comcast Business
Hired Organization Address West Chester, OH Full Time
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Soluti...

Not the job you're looking for? Here are some other Sr. Mgr, Program Management, Rollout Success - Product Strategy & Operations jobs in the Philadelphia, PA area that may be a better fit.

Sr Mgr. Product Engineering & Simulation

Greene Tweed, Lansdale, PA

AI Assistant is available now!

Feel free to start your new journey!