Manager, Project Management (Tech Ops)

Core Responsibilities 

• Oversees critical Tech Ops & Engineering projects, ensuring progress, providing status updates, monitoring delays, and implementing necessary adjustments.
   

• Collaborates with key stakeholders and senior leaders to define project requirements and establish clear objectives.
   

• Exercises independent decision-making and discretion in critical matters.
   

• Skilled at leveraging influence to obtain stakeholder approval and propelling project activities forward.
   

• Creates and sustains detailed project documentation, including project plans, status updates, and risk evaluations.
   

• Ensures consistent communication with stakeholders, sharing updates on project progress, risks, and mitigation plans.
   

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
   

• Other duties and responsibilities as assigned.

Additional Notes

• Please note, this role will also include responsibility for Smartsheet Governance: Managing the team’s Smartsheet site, driving continuous improvement and enhancing the functionality of our Control Center.

Preferred Requirements

• Telecommunications experience required.

• Smartsheet experience highly preferred.

• 5 years project management experience.  

• Knowledge of telecommunications and construction or utility.
  Strong written and verbal communication skills to a variety of stakeholders.

• Strong change management skills.

• Strong critical thinking or problem-solving skills.

• PMP/ProSci certification preferred.

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors and our communities. 

Disclaimer: 

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.