Program Manager 4, Enterprise and SMB (Onsite Role)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracking critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Coordinates with the Product teams to ensure successful launch of programs and products across Enterprise and SMB. Builds Operations process flows to detail handoffs between stakeholder groups.

Job Description

Core Responsibilities

• Provides research and assistance to leadership in the development and design of new projects.
• Uses formal processes and tools to manage resources, budgets, risks and changes. Recommends new process and tools to achieve advanced project management.
• Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.
• Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Creates and maintains process workflow documents to support business needs.
• Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.
•  Acts as liaison between Product and Operations teams to launch new programs.
•  Deliver scalable processes, that drive efficiency, on time and based on commitments made to stakeholder teams across channels. 
• Drive automation and tools efficiencies where possible: Consider opportunities for systems impacts and/or automation opportunities on projects. 
• Consistently execute on deliverables within the operating model & consistently use and maintain team project plans and artifacts for all projects.
• Acts as a single point of contact for project status. Maintains communication with stakeholders.
• Facilitates and leads project meetings.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Budgeting, Organizing Meetings, Strategic Objectives

Compensation

Primary Location Pay Range: $95,728.73 - $143,593.09

This job can be performed in Illinois with a Pay Range of $91,377.42 - $143,593.09

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary : $91,377 - $143,593