Release Triage Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast is looking for a talented and dedicated Release Triage Engineer to support the release cycles associated with deployed software on CPE devices. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 100 million devices spanning video, broadband and home security. The CPE Release Triage Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field.

Comcast’s development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows Comcast to deliver features and products against aggressive timelines.

Job Description

Core Responsibilities

As a key engineer of the team, you will be responsible for driving on-time, high-quality releases across a large number of devices.  Responsible for complete release quality and triage lifecycle which includes deployment, triage, mitigation, and tool development for software release operations.  The position will require daily collaboration with Development and QA teams.  You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field.

Also identify new tools, process etc. that are necessary to improve the software release triage engineering process.  You will manage risks and resolve issues that affect release scope, schedule and quality.

• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting
• Troubleshoot problems in entertainment devices in various components like Media player, Audio/Video streaming protocols , Web browser, HDMI, Bluetooth, WiFi/Ethernet
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Develop anomaly detection techniques and data-driven solutions to identify and address system issues.
• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
• Design and enhance operational tools to improve system performance.
• Analyze data from millions of field devices to provide insights and support decision-making.
• Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
• Architect and implement DevOps solutions for operational improvement.
• Compare the metrics globally across various device models.
• Respond immediately to critical field issues, determine their triggers, and mitigate them.
• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

Requirements:

Must skills & requirements:

• 5 years of C/C and Linux experience
• Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• 2 Years of experience as a technical lead and mentoring a small team of engineers
• 3 Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualization and monitoring
• One of Scripting language experience - BASH, Go, Python

Nice to have:

• Embedded Systems experience
• Experience AWS, Asure or other cloud infrastructure
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.
• Knowledge of RDK

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

C Programming Language, Communication, Linux, Log Management, Team Mentorship

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.