Audio Visual Technician

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

As an Audio Visual Technician on the AV Operations Team, you will assist end users at all levels to launch video meetings and utilize collaboration technologies. You will be the first point of contact in troubleshooting for all in-room conferencing technologies. You can produce various types of events applying 3rd party tools like Teams, Webex and Airmeet and can assist executives with the creation, set up and execution of large hybrid meetings.

Job Description

This Audio Visual Technician role plays a key role in providing in-person frontline operational support across all the technologies in the conference room and collaboration infrastructure. You will work directly with the Video and Collaboration teams to ensure the quality of end-to-end experience for users in conference rooms and hybrid meetings/events who are using Microsoft Teams and other collaboration tools. This is an exciting opportunity for one to be part of the nationalization of AV Conferencing Standards and the implementation and support of Microsoft Teams Rooms.

Who does the Analyst 1, AV Operations work with?

AV Operations Team members collaborate work closely with Microsoft, Cisco and other leaders in the collaboration tools space. You work with local AV and IT peers from across the national footprint including the Divisions, Partner Teams, NBCU and SKY. You also partner with other technology companies like Polycom, Logitech, and Crestron to support products deployed within the Comcast environment.

What are some interesting problems you’ll be working on?

Comcast seeks to be a leader in creating the future hybrid workplace experience. We are passionate about standardizing and improving the conference rooms experience, implementing a hybrid events' solution, leading a flexible seating solution, and producing hybrid and on-site events. We are looking for individuals to help us support the technologies that create a best-in-class collaboration experience for all users regardless of their location.

In your role, you will support the in-room operations of Comcast collaboration tools and infrastructure. You will Identify issues and work with peer teams to resolve root cause. You will help QA and test collaborative feature sets that have been identified by peer teams as next generation technology.

Where can you make an impact?

Your actions will help define the technology boundaries and direction for collaboration and conferencing. You will bring the expertise and background in this technical area to assist us in crafting “the best hybrid workplace experience.”

What You’ll Do:

• Provide technical services for the AV Operational Support Team working on the Philadelphia campus
• Troubleshoot in-room conference room equipment issues and provide Tier 0 support of in room issues
• Assist end users with meeting starts and provide hands on support for executives
• Enter tickets in Service Now to supervise room issues
• Understand user needs and assist in evaluating future technologies to support the hybrid work experience.
• Assists in the deployment of new product releases
• Work with Vendors and AV Integrators track issue resolution to closure
• Provides consultation services for users with problems
• Stay ahead of with technological developments within the industry.
• Here are some of the specific technologies we work with day to day
• Microsoft - Teams Devices & Direct Routing, 365 Suite, Azure, Exchange Online
• Cisco - Webex Telepresence
• Support of Flex Seating Tools - IOFFICE
• Support of Hybrid Event Tools - Teams Live, Airmeet

What You’ll Bring:

• Adherence to modern IT security standards
• Knowledge of conferencing equipment and conference room integration
• Good communicator and able to clearly articulate complex issues and technologies
• Understanding of room designs and problem-solving skills
• Takes ownership of problems and sees them through to resolution
• Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth!
• Respect and promote inclusion & diversity!
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.