UX Strategist - Fully Virtual Opportunity

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Frontline Experience Design Team is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our employees. We transform customer service and sales through research, innovation, empathetic design, and operational efficiency. We work with Comcast customer service agents, retail store associates, and technicians to help them deliver best-in-class experiences. You will have access to best-in-class customer insights, industry experts, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse design group with countless opportunities to evolve your design skillset. You live and breathe problem solving and good design. The UX Strategist will have a hands-on role in the journeys and conceptual design of our customer service, retail, technician, and inbound sales experiences. You’ll help shape product benefits around user needs to create engaging and intuitive user interfaces, with both sales and customer satisfaction-driven results. As part of your day-to-day, you’ll collaborate with teams including CX, Operational Functions, product, engineering, sales, content strategy, UX/UI designers and research. You’ll help drive the delivery of digital applications that feature outstanding user experience and elegant design aesthetics as well as customer journey maps. Your passion for great user experience is contagious. Along the way, you'll have the opportunity to grow personally and professionally working at a Fortune 50 company to create a lasting impact on a new business and service that customers use and love every day.

Job Description

Core Responsibilities:

• Specializes in user experience strategy and design.
• Proven ability to problem solve and think conceptually.
• Comfortable presenting your vision to executive-level stakeholders.
• Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.
• Designs and prototypes for web, mobile, and other digital delivery platforms.
• Reviews data on competing products and recommends design solutions for existing and future products.
• Executes interaction design and visual design as a part of a multi-disciplinary team.
• Independently partners with Designers, Product and Engineering to craft, and prototype key user flows and interactions.
• Crafts the variations of new and existing user experiences in products.
• Compiles and presents to the UX strategist lead and business collaborators, quantitative and qualitative ideas, sketches, research findings and other deliverables.
• Takes ownership for the user experience: identify problems, propose solutions, and recommend implementations to improve the user experience.
• Has a broad experience and a deep understanding of customers to recommend UI features that solve customer needs.
• Delivers high quality work on tight schedules in a multifaceted, agile product environment.
• Produces interactive prototypes for internal experimentation and usability testing, and tests concepts in a detailed, data-driven way.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as vital.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new insights
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
• Improve results and drive growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?

• Development and Advancement Opportunities
• Employee Resource Groups
• Day 1 Medical/Dental/Vision Insurance
• 401k Matching
• Discounted Services (must reside in the footprint)
• Many more benefits and perks!

Comcast is an EOE/Veterans/Disabled/LGBT employer

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.