Service Now ITSM Integration Consultant

We are seeking a Service Now ITSM Integration Consultant for a 10–12-month contract. The primary purpose of this role is focused on the integration on core ITSM functionalities, and consultants will play a crucial role in implementing, customizing, and delivering a successful ServiceNow platform that aligns with the city’s needs.

Required Skills & Qualifications:

• Proven experience with ServiceNow ITSM Pro implementation, configuration, and integration.
• Deep understanding of IT Service Management processes, including Change Management, Incident Management, Problem Management, Asset Management (CMDB), Service Catalog, and Knowledge Management.
• Strong experience with data migration and system integration.
• Solid knowledge of project management methodologies and tools, with the ability to manage and deliver complex projects on time and within budget.
• ADA compliance knowledge for accessibility requirements.
• Strong communication skills, with the ability to collaborate effectively with various stakeholders and teams.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to create and maintain documentation for system configurations, user guides, and training materials.
• Certifications such as ServiceNow Certified Implementation Specialist (CIS), ITIL Foundation, or equivalent are a plus.

Preferred Skills:

• Experience with multi-tenancy setups in ServiceNow.
• Knowledge of ServiceNow HR Business Module (optional).
• Previous experience working in government or public sector IT environments is a plus.

If qualified, interested and available, please send an updated resume and rate for immediate consideration to bonnie.kutin@comcentric.com

Bonnie Kutin
Recruiter
Comcentric Inc
bonnie.kutin@comcentric.com