Investigations Officer

• Conduct external fraud investigations of varying degrees of complexity across all payment channels & product types with minimal supervision. Testify on behalf of the bank in both civil and criminal matters.
• Make decisions to pay or deny customer fraud claims applying applicable contracts and agreements and the Uniform Commercial Code (UCC). Respond to inquiries from customers and business units about claim decisions.
• Accurately and thoroughly document all investigative steps in compliance with department procedures and standards and prepare well written reports.
• Formulate decisions and document the justification for decisions to file or not file Suspicious Activity Reports (SARs) & complaints with law enforcement. Make independent decisions based on investigation to pay or return customer transactions, place restricted holds on customer accounts, close applicable products and services, and terminate customer banking relationships.
• Maintain a robust knowledge of the various financial fraud and money laundering schemes.
• Maintain a thorough understanding of all applicable Federal Regulations (i.e. Bank Secrecy Act, USA PATRIOT Act, Regulation E, Regulation CC, Fair Credit Reporting Act...) and adhere to regulatory requirements to ensure that the bank is not subject to fines/penalties.
• Develop and maintain strong relationships with business units (such as AML Compliance, Corporate Legal, Enterprise Security, etc.) and outside entities to include law enforcement and other financial institutions with respect to fraud matters.
• Identify areas of concern & operational weaknesses and draft recommendations to address investigative findings. Participate in Root Cause Analysis (RCA), special projects, and departmental initiatives.
• Assist with conducting fraud training and awareness for bank personnel, customers, and/or the community.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.