What are the responsibilities and job description for the Manager of Fiduciary Programs position at Comerica Bank?
Ideate and create actionable plans to improve the overall trust organization through the creation and support of product lifecycle management. Identify and implement process improvement opportunities across the organization to ensure operational efficiency and risk reduction through regular audits/assessments/reviews of operational processes and operating norms. Develop and monitor performance metrics. Maintain governance standards by managing risk across product and service activities.
Fiduciary Strategy Execution
- Identify and work with platform enablement resources, information technology and process engineering resources to implement strategic improvements across the organization to ensure operational efficiency, increased financial performance, and risk reduction through regular, effective challenges to current practices.
- Provide guidance and support to trust advisors and operational teams on potential operational improvement opportunities.
- Conduct regular reviews of operational processes to identify inefficiencies and areas for improvement.
- Establish effective communication and collaboration with other departments (relationship management, private wealth, risk, and investment teams) to ensure efficient, cohesive, non-duplicative, and compliant operations. Identify cross-functional areas for the business to better interact, operate.
- Provide insights and recommendations to senior management on strategic improvement practices across the trust organization.
- Evaluate technology and systems to enhance operational processes and improve efficiency -- identifying areas for improvement where applicable.
- Oversee the execution of day-to-day risk mitigation and process improvement initiatives / tasks, providing guidance and support to trust advisors and operational teams. Provide expertise and support for complex process improvement issues.
- Assist with correspondence with external auditors and regulators to ensure compliance with process excellence standards.
- Develop / implement training programs and provide support to other trust personnel on process improvement methodologies and best practices to mitigate risk and improve operational processes.
- Coordinate with release management resources to ensure changes to relationship management and operational processes are well documented and that the changes are understood, documented by the organization in advance of changes being rolled out.
- Foster a culture of prudent risk management and excellence in process improvement practices across the trust organization.
- Participate in strategic planning sessions, providing insights and recommendations on operational findings.
- Monitor and report on key performance indicators related to process excellence.
- Monitor industry trends and developments and help execute opportunities to ensure process excellence initiatives remain competitive.
- Bachelor's degree from an accredited university
- Preferred master's degree in business administration
- 4 years of experience in Product Management
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
