What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Comfort Inn and Suites?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant hotel or resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and requests efficiently.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications through various channels.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- The remaining laundry must be completed before housekeeping arrives.
- Process payments accurately and manage cash handling procedures.
- Assist with guest relations by resolving complaints or issues promptly and professionally.
Skills
- proficiency is a plus, enhancing communication with diverse guests.
- Strong background in guest services within the hotel or resort industry is preferred.
- Excellent customer service skills with a focus on hospitality management principles.
- Proficient in front desk operations including phone etiquette and reservation systems.
- Ability to manage multiple tasks while maintaining attention to detail in a fast-paced environment.
- Strong interpersonal skills to foster positive relationships with guests and team members alike.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while contributing to an exceptional hospitality experience!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Springfield, IL 62703 (Required)
Ability to Relocate:
- Springfield, IL 62703: Relocate before starting work (Required)
Work Location: In person
Salary : $15
