What are the responsibilities and job description for the Front Desk Agent/Part-Time Breakfast Attendant position at Comfort Inn by Choice Hotels?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with guest inquiries to enhance their experience at our establishment.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations, including modifications and cancellations, while maintaining accurate records.
- Respond promptly to guest inquiries and requests, ensuring high levels of satisfaction.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist guests with information about hotel services, local attractions, and amenities.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments and maintain accurate cash handling procedures.
- Address any guest complaints or concerns effectively and professionally.
- Maintain the front desk area in an organized manner, ensuring all materials are stocked and accessible.
Requirements
- Previous experience in hospitality management or hotel management is preferred but not required.
- Strong guest relations skills with a focus on providing outstanding guest services.
- Proficiency in front desk operations and familiarity with reservation systems is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with a friendly demeanor and positive attitude.
- Strong organizational skills with attention to detail in managing tasks efficiently.
- Ability to work flexible hours, including weekends and holidays as needed in a resort environment.
Join our team as a Front Desk Agent where your contributions will directly impact the guest experience!
Job Type: Full-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $11
