What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
*Job Overview* We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. *Responsibilities* - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct them appropriately - Handle guest inquiries and provide accurate information about the hotel and local area - Process reservations and cancellations - Assist with night audit procedures if required *Skills* - Excellent customer service skills - Strong phone etiquette - Ability to multitask in a fast-paced environment - Previous experience in a hotel or resort setting is preferred - Bilingual or multilingual abilities are a plus - Familiarity with front desk operations and phone systems
Qualifications
- Proven customer service skills with a strong focus on guest satisfaction
- Previous experience in a front desk role within the hotel industry
- Proficiency in phone etiquette and handling multi-line phone systems
- Multilingual or bilingual capabilities to assist diverse clientele
- Strong hospitality skills with a commitment to providing exceptional guest services
- Familiarity with hotel management practices and guest relations
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $17
