What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
- Manage reservations and handle guest inquiries regarding accommodations, services, and local attractions.
- Maintain accurate records of guest information and transactions using hotel management software.
- Respond promptly to guest requests and resolve any issues or concerns in a professional manner.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide information about hotel amenities, services, and policies to enhance the guest experience.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Strong phone etiquette with the ability to communicate effectively over the phone.
- Excellent guest relations skills, fostering positive interactions with all guests.
- Proficient in customer service practices within the hospitality industry.
- Experience with phone systems and hotel management software is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is beneficial but not required.
- A proactive approach to problem-solving and conflict resolution in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your skills in hospitality!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $10 - $12
