What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere at our hotel or resort. Your professionalism and attention to detail will help create memorable experiences for our guests.
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate phone systems to manage incoming calls and assist guests with their needs.
- Maintain knowledge of hotel services, amenities, and local attractions to provide informed recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process payments and maintain accurate records of transactions.
- Assist in managing reservations, cancellations, and modifications as needed.
- Uphold hotel policies and procedures while maintaining high standards of customer service.
Skills
- Strong background in guest services with a focus on customer satisfaction.
- Proficiency in operating phone systems and front desk management software.
- Experience in hotel or hospitality management is preferred.
- Excellent communication skills with the ability to engage effectively with diverse guests.
- Strong problem-solving skills to address guest concerns promptly and effectively.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Knowledge of hospitality best practices and guest relations principles.
- A positive attitude and a commitment to providing outstanding service.
Join our team as a Front Desk Agent where your contributions will directly impact the guest experience!
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid jury duty
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Kendallville, IN 46755 (Required)
Ability to Relocate:
- Kendallville, IN 46755: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
