What are the responsibilities and job description for the Front Desk Clerk position at Comfort Inn by Choice Hotels?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest relations and enhancing their overall experience at our establishment. If you have a passion for hospitality and possess strong communication skills, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Process reservations and manage room assignments using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing guest accounts and billing inquiries.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Bilingual or multilingual skills are highly desirable for effective communication with diverse guests.
- Strong customer service skills with the ability to handle challenging situations calmly and professionally.
- Familiarity with hotel management software is an advantage.
- Excellent interpersonal skills, with an emphasis on building rapport with guests and colleagues alike.
Join our team as a Front Desk Agent where your contributions will be valued, and your career in hospitality can flourish!
Job Type: Full-time
Pay: $10.48 - $11.12 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Elk City, OK 73644 (Required)
Ability to Relocate:
- Elk City, OK 73644: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $11
