What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a smooth check-in and check-out experience for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various front desk operations efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Answer phone calls promptly, providing information about the hotel’s services and amenities.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage billing inquiries efficiently.
- Provide local information and recommendations to enhance guests' experiences.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Proven experience in front desk operations or hospitality management is preferred.
- Strong knowledge of phone systems and excellent phone etiquette.
- Exceptional guest service skills with a focus on guest relations.
- Ability to multitask effectively in a fast-paced environment.
- Proficiency in hotel management software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Detail-oriented with excellent organizational skills.
Join us as we strive to provide outstanding hospitality experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Childress, TX 79201 (Required)
Work Location: In person
Salary : $10 - $11
