What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Inn by Choice Hotels?
Overview
We are seeking a dedicated and personable Hotel Front Desk Clerk to join our team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional guest services throughout their stay. The ideal candidate will possess strong hospitality management skills and a passion for delivering outstanding guest relations.
Duties
- Greet guests upon arrival with a friendly and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and inquiries via phone systems, maintaining excellent phone etiquette.
- Address guest concerns and requests promptly to enhance their experience.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Experience
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with hotel management systems is an advantage.
- Strong communication skills with an emphasis on guest relations.
- Ability to work flexible hours, including nights and weekends as needed.
- A background in front desk operations or night audit responsibilities is beneficial.
Join our team at Comfort Inn where you can showcase your hospitality skills while contributing to an exceptional guest experience!
Job Types: Full-time, Part-time
Pay: From $16.66 per hour
Expected hours: 24 – 32 per week
Schedule:
- Evening shift
- Every weekend
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $17
