What are the responsibilities and job description for the Hotel Front Desk Clerk position at Comfort Inn by Choice Hotels?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as you will be responsible for managing guest check-ins and check-outs, addressing inquiries, and ensuring a smooth experience throughout their stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Operate phone systems to manage incoming calls with professionalism and courtesy.
- Assist in night audit procedures as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining high standards of guest relations.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Strong phone etiquette skills to handle calls effectively.
- Knowledge of hotel management software is advantageous but not mandatory; training will be provided.
- Excellent communication skills, both verbal and written, with an emphasis on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Hotel Front Desk Clerk where your commitment to exceptional service will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $16.70 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Work Location: In person
Salary : $17
