Night Auditor/Front Desk Clerk

Position: Hotel, Motel, and Resort Desk Clerks Job Description: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Must be flexible and available to work any shifts

Job Tasks:

• Greet, register, and assign rooms to guests of hotels or motels.

• Contact housekeeping or maintenance staff when guests report problems.

• Issue room keys

• Make and confirm reservations.

• Verify customers' credit and establish how the customer will pay for the accommodation.

• Keep records of room availability and guests' accounts, manually or using computers.

• Review accounts and charges with guests during the check-out process.

• Record guest comments or complaints, referring customers to managers as necessary.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or telephone switchboards.

• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Clean and maintain lobby and common areas

• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

• Date-stamp, sort, and rack incoming mail and messages.

• Arrange tours, taxis, or restaurant reservations for customers.

• Deposit guests' valuables in hotel safes or safe-deposit boxes.

• Plan, schedule or supervise the work of other employees.

Required Knowledge:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Mathematics — Knowledge of basic multiplication, division, additon and subtraction

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Required Skills:

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

• Speaking — Talking to others to convey information effectively.

• Service Orientation — Actively looking for ways to help people.

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Coordination — Adjusting actions in relation to others' actions.

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Job Type: Part-time

Pay: From $16.50 per hour

Expected hours: 16 – 24 per week

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $17