What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Comfort Inn by Choice Hotels?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. A background in hotel management or hospitality is preferred, along with experience in guest relations.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes efficiently, including handling reservations and payments.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
- Maintain accurate records of guest information and preferences to enhance overall guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette while addressing guest needs.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining high standards of cleanliness and safety.
Experience
- Previous experience in hotel management or front desk operations is highly desirable.
- Familiarity with hospitality management software is a plus.
- Strong customer service skills with a focus on guest relations.
- Multilingual abilities are an advantage, enhancing communication with diverse guests.
- Excellent organizational skills with the ability to multitask effectively in a busy environment.
- A positive attitude and willingness to learn about the hospitality industry are essential for success in this role.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Rawlins, WY 82301 (Required)
Work Location: In person
Salary : $13 - $14
