What are the responsibilities and job description for the Front Desk Clerk position at Holiday Inn Express West?
## Job Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and be the first point of contact for guests at our hotel.
Shifts are 2 morning shifts from 7am-3pm on Mondays & Wednesdays.
## Duties
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
## Requirements
- Previous experience in a hotel or resort setting is preferred
- Strong customer service and communication skills
- Proficiency in multilingual communication is a plus
- Familiarity with hotel management software is advantageous
Schedule:
- 8 hour shift
- Morning shift- 7am-3pm
- Weekends
- Holidays
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Laramie, WY 82072 (Required)
Work Location: In person
Salary : $12 - $14