What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn Ellensburg?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Conduct night audits as required, ensuring all financial transactions are accurate at the end of each day.
Skills
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Previous experience in hospitality or customer service is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Ability to work well under pressure while maintaining a positive attitude.
- Excellent organizational skills and attention to detail in handling guest requests and inquiries.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.66 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Ellensburg, WA 98926 (Required)
Ability to Relocate:
- Ellensburg, WA 98926: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
