What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn Ellensburg?
**Job Overview:**
As a Front Desk Agent, you will be the first point of contact for guests visiting our hotel. Your primary responsibility will be to provide exceptional customer service and ensure a smooth check-in and check-out process for our guests. You will handle guest inquiries, reservations, and various administrative tasks to support the efficient operation of the front desk.
**Duties:**
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest requests, concerns, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department
- Process reservations, cancellations, and modifications accurately
- Maintain a neat and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Utilize phone systems and hotel management software effectively
**Qualifications:**
- Previous experience in customer service or hospitality is preferred
- Multilingual or bilingual proficiency is a plus
- Familiarity with front desk operations and guest services
- Knowledge of hotel procedures and phone systems
- Excellent communication skills and a friendly demeanor
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment while maintaining professionalism
- Flexibility to work varying shifts, including weekends and holidays
*Note: This job description outlines the general responsibilities and qualifications expected of a Front Desk Agent. It is not an exhaustive list of all duties or requirements associated with the role.*
Job Type: Part-time
Pay: From $16.75 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Paid time off
- Parental leave
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ellensburg, WA 98926 (Required)
Ability to Relocate:
- Ellensburg, WA 98926: Relocate before starting work (Required)
Work Location: In person
Salary : $17