What are the responsibilities and job description for the Hotel General Manager position at Comfort Inn Ellensburg?
Job Overview
We are seeking a dynamic and experienced Hotel General Manager to lead our team and ensure the smooth operation of our hotel. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and a passion for delivering outstanding guest experiences. As the Hotel General Manager, you will oversee all aspects of the hotel’s operations, including guest services, staff management, budgeting, and maintaining high standards of hospitality.
Responsibilities
- Oversee daily hotel operations to ensure efficiency and guest satisfaction.
- Lead and supervise hotel staff, providing guidance and support to enhance performance.
- Manage front desk operations, ensuring exceptional guest services at all times.
- Develop and implement strategies for maximizing occupancy rates and revenue.
- Prepare and manage budgets, ensuring financial targets are met while maintaining quality standards.
- Foster a positive work environment that encourages teamwork and professional development among staff.
- Address guest inquiries and complaints promptly to ensure a high level of satisfaction.
- Collaborate with department heads to maintain operational standards across all areas of the hotel.
- Ensure compliance with health and safety regulations as well as company policies.
- Stay updated on industry trends to enhance the hotel's competitive edge.
Qualifications
- Proven experience in hotel management or a similar supervisory role within the hospitality industry.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent customer service skills with a focus on guest satisfaction.
- Experience in budgeting and financial management within a hotel or resort setting.
- Familiarity with front desk operations and guest services best practices.
- Strong problem-solving skills with the ability to handle challenging situations effectively.
- A passion for hospitality and commitment to providing an exceptional experience for guests.
Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our employees!
Job Type: Full-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- On call
- Weekends as needed
Ability to Commute:
- Ellensburg, WA 98926 (Preferred)
Ability to Relocate:
- Ellensburg, WA 98926: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $48,000