What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. If you are passionate about guest relations and have a knack for hospitality management, we would love to hear from you.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage reservations and maintain accurate records using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Operate phone systems to assist guests with calls and messages.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of service.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong skills in guest relations and guest services.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Familiarity with hotel management systems is advantageous.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing front desk operations.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
Work Location: In person
Salary : $12 - $14