What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn in Plainwell Mi?
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle cash transactions and maintain a balanced cash drawer
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
- Follow all hotel policies and procedures to ensure guest satisfaction
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Plainwell, MI 49080: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13