Executive Housekeeper Manager

JOB TITLE: Assistant Executive Housekeeper

REPORTS TO: Executive Housekeeper / General Management

POSITION SUMMARY:

The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions and reports directly to the Executive Housekeeper.

Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. The Assistant Executive Housekeeper should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

Responsibility & Authority:

Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments

Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

Prepares and distributes the Room assignment sheet

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

Schedules cleaning for hallways and entrances

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows

Inventories cleaning supplies & linen stock to ensure adequate supplies

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy

Rewards employees who use their empowerment to meet or exceed guest expectations.

Assists in controlling expenses by the housekeeping department

Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Submit requests for repair and periodic maintenance of cleaning equipment.

Other Routine Responsibilities:

Co-ordinate with front office and sending room discrepancy lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarize new personnel with hotel facilities and operating hours.

Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

Experience:

Prefer minimum six months experience in cleaning though not required

Job Type: Full-time

Pay: $21.72 - $26.16 per hour

Expected hours: 12.50 per week

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Marion, OH 43302 (Required)

Ability to Relocate:

• Marion, OH 43302: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26