What are the responsibilities and job description for the Front Desk Supervisor position at Comfort Inn North Phoenix?
Job Overview
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team in a hospitality environment. The ideal candidate will have a strong background in hotel management and customer service, ensuring that all guests receive exceptional service from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Duties
- Supervise and coordinate front desk operations, including guest check-in and check-out processes.
- Manage night audit procedures to ensure accurate financial reporting and compliance with hotel policies.
- Foster positive guest relations by addressing inquiries, resolving complaints, and providing information about hotel services and local attractions.
- Train, mentor, and evaluate front desk staff to maintain high standards of customer service and hospitality.
- Oversee scheduling and staffing for front desk operations to ensure adequate coverage during peak times.
- Collaborate with other departments to enhance the overall guest experience and promote hotel services.
- Maintain a clean and organized front desk area while ensuring compliance with safety regulations.
Experience
- Previous experience in hospitality management or a similar role is required, with a focus on front desk operations.
- Strong background in guest services, with proven skills in customer service excellence.
- Familiarity with hotel management software systems is preferred.
- Bilingual candidates are encouraged to apply as this will enhance communication with diverse guests.
- Experience conducting night audits is a plus, contributing to the overall operational efficiency of the hotel.
Join our team as a Front Desk Manager where you can make a significant impact on our guests' experiences while leading a dedicated team in a vibrant hospitality environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15 - $20