Hotel Front Desk Agent/Part Time Breakfast Attendant

Job Summary:

We are seeking a reliable and customer-oriented Front Desk Agent/Night Auditor to join our team. As a Front Desk Agent/Night Auditor, you will be responsible for providing exceptional guest service, managing hotel operations during the night shift, and ensuring the smooth operation of the front desk.

Job Description (Front Desk Agent)

· Greet guests in a friendly and professional manner, ensuring a positive first impression

· Check-in and check-out guests efficiently and accurately

· Answer phone calls and respond to guest inquiries promptly and courteously

· Handle guest requests and resolve any issues or complaints in a timely manner

· Process payments and maintain accurate records of transactions

· Perform night audit duties, including reconciling daily transactions, preparing reports, and balancing accounts

· Monitor the hotel premises during the night shift to ensure safety and security

· Assist with guest services, such as providing directions, recommendations, and information about hotel amenities

· Collaborate with other hotel departments to ensure seamless guest experiences

Job Description (Breakfast)

· Ability to verbally communicate effectively with all guests and co-workers.

· Provides personalized service to all guests.

· Meet and greet guest during our complimentary breakfast as they arrive and thanks them when they depart.

· Explains to guests’ location of beverages, food items, service ware, complimentary newspapers, etc.

· Regularly communicates and converses with all guests.

· Prepares food and beverages according to directions.

· Fully understands and complies with all food safety requirements.

· Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.

· Efficiently replenishes buffet with food, beverages and/or supplies as needed.

· Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.

· Cleaning table between guests.

· Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed

· Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.

· Completes full cleaning list at the end of breakfast. This includes: cleaning of entire breakfast area, washes all dishes, sweeps, mops, restocks, and preps for next day.

· Maintains regular attendance, is consistently on time, and observes prescribed work.

· Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

· Performs any other duties as requested by General Manager

Qualifications:

· Previous experience in a hotel or hospitality setting is preferred

· Familiarity with hotel phone systems and reservation software is a plus

· Strong communication skills with excellent phone etiquette

· Exceptional customer service skills with the ability to handle difficult situations professionally

· Bilingual proficiency is an asset

· Detail-oriented with strong organizational skills

· Ability to multitask and prioritize tasks effectively

· Knowledge of front desk operations and hotel management procedures is desirable

· Knowledge of food service and food preparation is a plus

· Familiarity with food safety guidelines and regulations

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and have the qualifications we are looking for, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or physical requirements associated with the role.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Crestview, FL 32536 (Required)

Ability to Relocate:

• Crestview, FL 32536: Relocate before starting work (Required)

Work Location: In person

Salary : $13