What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn & Suites - Eastern Iowa Airport?
Job Summary
We are seeking a friendly and dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will assist guests with check-in and check-out processes, address inquiries, and promote a positive guest experience.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain up-to-date knowledge of hotel policies, procedures, and room availability.
- Process reservations and cancellations through the hotel management system.
- Address guest complaints or concerns promptly to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Maintain a clean and organized hotel.
- Assist in managing phone calls with professionalism, demonstrating excellent phone etiquette.
Requirements
- Previous experience in guest relations or customer service within the hospitality industry is preferred.
- Strong communication skills with the ability to engage with guests from diverse backgrounds; multilingual skills are a plus.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest services in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: No less than 30 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Ability to Commute:
- Cedar Rapids, IA 52404 (Required)
Ability to Relocate:
- Cedar Rapids, IA 52404: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
