What are the responsibilities and job description for the Front Desk Agent position at COUNTRY INN & SUITES BY RADISSON?
HOTEL IS UNDER NEW MANAGEMENT...!
MUST WILLING TO WORK ON WEEKENDS...!
Hotel Front Desk Guest Service Agent Responsibilities:
- Assures highest possible level of visitor and guest satisfaction by providing superior customer service.
- Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
- Miscellaneous duties and responsibilities as may be assigned from time to time.
- Perform other related work duties as assigned.
Skills, Educational Background and Experience:
- Prior hotel experience as Front Desk / Guest Service agent is desirable.
- Experience with OPERA Reservation System is a huge plus.
- High School Diploma or GED required.
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule.
Country Inn & Suites
1315 Associates Dr
Dubuque IA 52002
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Aggressive -- competitive and growth-oriented
- Stable -- traditional, stable, strong processes
Communication method(s) used:
- In person
This Job Is:
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A job for which all ages, including older job seekers, are encouraged to apply
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $36,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel: 1 year (Required)
Work Location: In person
Salary : $36,000 - $50,000
