Front Desk Agent

Position: Front Desk Associate

Reports to: Front Office Manager

Preferred qualifications: HIGH SCHOOL DIPLOMA OR HIGHER-LEVEL EDUCATION

ONE YEAR HOTEL GUEST SERVICE EXPERIENCE AND ABLE TO COMMUNICATE WELL WITH OTHERS

General Responsibilities:

• You must have a working understanding of the Property Management system, be able to make cancel, or change any reservation, be able to check-in or check-out a guest, understand the phone system, document and follow up on guest requests, effectively & professionally communicate with guests and hotel associates.
• Ensure the hotel’s lobby appearance is presentable at all times, be familiar with the hotel’s facilities and offering, and be familiar with the area so you direct the guest on places to see or give directions to a certain location.

Primary Functions:

• Scheduling:

• Responsible for knowing schedules and hours for reporting to work

• Attending and reporting on time for all scheduled shifts, meetings and training scheduled by management. * Profit

• Effectively control and monitor daily supplies to provide minimal costs to the hotel while giving the guests first class service. * Quality

• Facilities; Ensure that the hotel meets/exceeds Choice Brand quality standards. * Guest Service

• Ensure that the hotel meets/ exceeds choice Brand quality standards. * Leadership /Work Ethic

• Demonstrate a high level of integrity, take ownership of personal actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to choice Standard Operating Procedures.

Optimum Attributes:

• Effective Communication Skills
• Open with praise and discrete with criticism
• Pleasing Personality
• Professional Appearance and well groomed
• Team Player and team builder
• Good Listener
• Able to work 3pm - 11pm shifts, 11 pm to 7 am weekends and holidays as scheduled. The hotel front desk is open 24/7

Performance Standards

• Good Time Management Skills
• Punctuality and Dependability
• Accuracy of Reports
• Co-operation with other departments
• Guest Reviews

NOTE: This job description in no way states these are the only duties to be performed by a person occupying this position.

Physical/Mental Requirements: Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention.

Activities: seeing, sitting, talking, hearing, stooping, bending, reaching, carrying, turning, kneeling, standing, and walking.

30 days ago
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Job Type: Full-time

Pay: $9.00 - $12.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overtime
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $9 - $12