What are the responsibilities and job description for the Housekeeping Attendant/ Front Desk Agent position at Comfort Inn & Suites NE Gateway?
Job Description
The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.
Must be available for cross training to work as a part time front desk agent. Previous front desk experience is welcomed, but not necessary.
Responsibilities
Change and replace all bed linens and towels. Sanitize and clean all restrooms. Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture. Vacuum/mop all floors. Restock all room amenities. Assure all rooms are set up to company standards. Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security.
Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers. Reports any maintenance, security, or safety issues to the appropriate staff.
Skills
High School Diploma, GED, or equivalent years of relevant work experience required.
Previous housekeeping experience highly preferred.
Ability to efficiently work under time constraints.
Superior customer service skills.
Ability to work with cleaning chemicals.
Must be able to lift, push, and pull 25-50 pounds frequently.
Able to work a flexible schedule.
To keep our Associated as safe as possible, we provided masks, gloves, and hand sanitizer.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
Work Location: In person
Salary : $14