Hotel Assistant General Manager (AGM)

Description

The primary function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Housekeeping, and Maintenance teams, in conjunction with the GM, ensuring that all departments run smoothly and efficiently.

Requirements

The primary duties of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Essential Functions and Responsibilities of the job include but are not limited to:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
• Lead by example.
• Implements and maintains Front Office department minimum standards. Responsible for the hiring, training, and supervision of property front office staff. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards.
• Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require your discretion and authority.
• Train and monitor the front office staff.
• Train staff to use the appropriate phrases and greetings when interacting with guests.
• Able to make reasonable and professional decisions.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Use the appropriate phrases and greetings when interacting with guests.
• Offer assistance to the individual needs and requests of all guests.
• Ensure guest needs are responded to in a timely and efficient manner.
• Schedule staff adequately in order to maintain excellent service to guests at all times.
• Ensure staff evaluations are completed in a professional and timely manner.
• Maintain a positive work environment.
• Train Front Office staff as outlined in the Front Office Training Procedures.
• Maintain Front Office department within set budget and payroll guidelines.
• Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
• Work closely with the hotel’s management team and communicate effectively.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
• Conduct self in a friendly and attentive manner during all guest encounters.
• Maintain a clean and safe working environment at all times.
• Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
• Maintain guest confidentiality at all times.

Benefits

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $45,000