What are the responsibilities and job description for the Front Desk Clerk position at Comfort Inn & Suites?
Responsibilities:
- Greet and welcome guests as they arrive at the front desk
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel services, amenities, and local attractions to guests
- Handle guest complaints or concerns in a professional and timely manner
- Assist with guest requests such as booking reservations, arranging transportation, or providing extra amenities
- Maintain a clean and organized front desk area
Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a customer service or hospitality role is preferred
- Knowledge of hotel operations and guest relations is a plus
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and creating a positive experience for hotel guests. If you have the qualifications and skills required for this position, we would love to hear from you. Apply now to join our team as a Front Desk Agent.
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $12
